All the services in a hotel are really important, I'm going to talk about the banquet department.
In this department we need to have a very good attitude of service because we have many clients that need many different services in the same time for example if we have an event, is very necesary to know what the client need and how we are going to do, in the begining is very importat to have comunication with the sales department because we can know all the client's needs there. Therefore we need to comunicate all the personal involve and start to work.
The comunication is very importat, we need to ask to the manager if we don't understand how to do something.
The time is very importat also because we have to be ready almost 30 minutes before the event start.
Culture of Service
ResponderEliminarWhat does "Building a Culture of Service" mean?
“Building a Culture of Service” is a university goal initiative designed to give staff members the tools and training necessary to provide a level of service that is in line with Vision 2010. Vision 2010 includes the following goals for our people and work environment:
Create a service-oriented, professional culture.
Support Services will be student-focused, easily accessible, timely, responsive (solve problems), and respectful; periodically addressed to ensure improvement.
Improve employee satisfaction.